FAQ – Frequently asked questions about our services
๐ฆ Shipping & Returns
What are the delivery times?
Your order will be dispatched within 2 working days of confirmation of payment. Delivery times vary according to your address and delivery method. You will receive an e-mail with a tracking number as soon as your order has been shipped.
What are the delivery charges?
Delivery charges are calculated according to the weight and destination of your order.
Can I return an item?
Yes, you have 14 days to return a product if it does not suit you. It must be in perfect condition and in its original packaging.
How can I track my order?
Once your order has been shipped, you will receive an e-mail with a tracking link. You can also track your order directly from your customer area.
How do I make a return?
- Contact us by e-mail to obtain a return label.
- Pack the product carefully.
- Return it via the carrier of your choice.
- Once received and checked, we will proceed with the refund within 3 days.
Am I responsible for return shipping costs?
Return shipping costs are at the customer’s expense, except in the case of a defective product or an error on our part.
When will I receive my refund?
Once your return has been validated, the refund will be made within 3 working days via the payment method used at the time of purchase.
๐ณ Payment & Security
What payment methods do you accept?
We accept payment by :
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Credit card (Visa, Mastercard, American Express)
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PayPal
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Payment directly in the store (Les Baux de Provence)
Is my data secure?
Yes, your data is secured via SSL encryption.
Is payment secure?
Yes, we use a secure payment system with SSL encryption. Your banking information is never stored on our servers.
๐ค Account and Orders
Do I need to create an account to order?
No, you can order as a guest. However, creating an account allows you to track your orders and save time on future purchases.
How do I cancel my order?
To cancel your order, please contact us by phone or e-mail. If the order has not yet been shipped, we will cancel it as soon as possible.
How do I retrieve my forgotten password?
On the login page, click on “Forgot your password?” and follow the instructions to reset your password.
๐ Customer Service and Support
How can I contact you?
Our customer service is available in English and French.
๐ฃ In French: Contact 06/32/93/50/07: Ingrid will take care of your request.
๐ฃ In English: Call 06/18/42/20/62: Bilal will assist you.
You can also contact us by :
๐ง E-mail: contact@littlekashmirindia.com
๐ The origin and authenticity of our products
Where do your products come from?
Our products are carefully selected in India, a country renowned for its craftsmanship and the quality of its materials. We work directly with local artisans and manufacturers, without intermediaries, to guarantee authenticity and traceability.
How do you choose your suppliers?
Bilal, our sourcing expert, is originally from India and has lived in France for several years. He knows the local market inside out and selects each product with care. Every year, he travels to India to meet our suppliers, establish relationships based on trust and guarantee products that meet our high standards of quality and ethics.
Are your products handcrafted?
Yes, many of our products, including textiles, clothing and home accessories, are handmade by Indian artisans. We make a point of promotingtraditional craftsmanship and offering unique products.
Do you apply ethical criteria when selecting your merchandise?
Absolutely! We prefer suppliers who respect ethical working conditions and promote local know-how. When you buy from us, you’re supporting a responsible and fair economy.
Can’t find the answer to your question?
You can contact us by e-mail at contact@littlekashmiindia.com